Shipping Policy

OZIS Sports ships inflatable games, outdoor play equipment and accessories to customers across the United States. This policy explains how orders are processed, how they are delivered, and what to do if something goes wrong in transit.

Order processing

Orders are processed once payment has been confirmed. Orders placed on a weekend or public holiday are processed on the next business day.

If we need more information to complete your order — for example, to confirm a delivery address for an oversized item — we will contact you at the email address on the order before it ships.

Delivery times

Standard delivery within the continental United States typically takes 3–7 business days after your order ships. Delivery estimates vary with destination, carrier and season.

The shipping options and estimated delivery window for your specific order are shown at checkout before you complete your purchase.

Shipping charges

Any shipping charges are calculated and displayed at checkout before payment, and are confirmed on your order confirmation email.

Order tracking

When your order ships, we email tracking information to the address on the order. If you do not receive tracking within the delivery window shown at checkout, please contact us with your order number.

Large and oversized items

Many OZIS products are large inflatables. They ship in oversized cartons or by freight carrier, and may be delivered on a pallet or in a crate.

• Please make sure the delivery address can accept a large delivery and that someone is available to receive it.
• Inspect the shipment before signing for it. If the packaging shows visible damage, note it with the carrier and take photos.
• Report shipping damage to us as soon as possible, and within 30 days of delivery at the latest, so that we can put it right.

Orders with more than one item

If your order contains several items, they may ship separately and arrive on different days. You will receive tracking information for each shipment.

Delivery address

Please check your delivery address carefully before you place your order. Contact us straight away if it needs correcting — in most cases we can update the address before the order ships, but not afterwards.

Delayed or undeliverable shipments

If tracking shows no movement for several business days, or a delivery attempt fails, contact us at ozisbrand@gmail.com with your order number and we will follow it up with the carrier.

Orders outside the United States

OZIS Sports ships to addresses within the United States. If you are outside the United States and would like to order, contact us before placing your order and we will confirm whether we can ship to you and what it would cost.

Questions

Questions about an order or a delivery? Email ozisbrand@gmail.com or use our contact page.

Last updated: September 18, 2026