Return & Refund Policy

We want you to be happy with your OZIS order. If something is not right, this policy explains how returns, replacements and refunds work.

Returns in short

• 30 days to return an OZIS product.
• Returns for faulty, damaged or incorrect items are covered by us — we pay the return shipping.
• Items should be unused and in their original packaging.
• Start a return by emailing ozisbrand@gmail.com with your order number.

Returns on Amazon orders

Orders placed through our official Amazon Store are covered by Amazon’s standard 30-day return policy. Start those returns from your Amazon account, and Amazon will handle the return and the refund.

Returns on ozis.io orders

Email ozisbrand@gmail.com within 30 days of delivery with your order number and the reason for the return. We will reply with the return instructions and, for large inflatables, arrange a carrier collection where possible.

To be accepted, a returned item must be unused and in the condition you received it, with its original packaging. Please do not send an item back before contacting us, as returns sent without an authorisation may not be processed.

Damaged, faulty or incorrect items

If your order arrives damaged, develops a manufacturing fault, or is not what you ordered, email us at ozisbrand@gmail.com with your order number and photographs of the item and its packaging. Report shipping damage as soon as possible and within 30 days of delivery.

If the fault is ours, we cover the cost of returning the item and will offer a replacement or a refund. Please check a new inflatable as soon as it arrives, and before you use it.

Refunds

Once we receive and check the returned item, we will confirm the outcome by email and issue the refund to your original payment method. Refunds are usually submitted within a few business days of approval; how quickly the money appears depends on your bank or card issuer.

We refund the cost of the item, and the original shipping charge when the return is due to a fault, damage or an error on our part. Return shipping costs for a change of mind are the customer’s responsibility.

Warranty

OZIS inflatable products carry a 1-year manufacturer warranty against manufacturing defects. If you believe an inflatable has a manufacturing fault, email us with your order number, photographs and a short description of the problem. The warranty does not cover normal wear, accidental damage, or damage caused by misuse, incorrect storage or using the product outside its stated capacity.

Exchanges

If you would prefer a different OZIS product, contact us and we will arrange an exchange where stock allows. If the replacement costs more or less than the original item, we will confirm the difference with you before shipping.

Order cancellations

You can cancel an order at no cost any time before it ships — email us as soon as you can, as orders are often processed the same day. Once an order has shipped, the return process above applies instead.

Wholesale and bulk orders

Returns and refunds for wholesale, bulk and custom orders are agreed individually when the order is placed. Contact us and we will work through it with you.

Questions

Email ozisbrand@gmail.com with your order number and we will help.

Last updated: September 18, 2026