FAQ

Answers to the questions we hear most often about OZIS products, orders, delivery and support. If your question is not here, email us at ozisbrand@gmail.com and we will help.

Products and ordering

Where can I buy OZIS products?

Directly on ozis.io, or from our official Amazon Store. Both carry OZIS inflatables and outdoor games.

Do I need an account to place an order?

No. Guest checkout is available on ozis.io — creating an account is optional.

Do you offer wholesale, bulk or school orders?

Yes. We work with schools, churches, rental companies and event organisers. Contact us with your requirements and we will send wholesale pricing, custom order options and school discounts.

Can I order replacement parts or accessories?

We carry air blowers, air pumps, paint booth accessories and other spares. If you cannot find the part you need on the site, email us the product name and a photo and we will point you to it.

Delivery and shipping

How long does delivery take?

Standard delivery within the continental United States typically takes 3–7 business days after your order ships, and the options and estimate for your order are shown at checkout. Full details are in our Shipping Policy.

How do I track my order?

We email tracking information to the address on your order as soon as it ships. If tracking has not arrived within the delivery window shown at checkout, contact us with your order number.

Do you ship outside the United States?

Our standard shipping covers the United States. For delivery outside the United States, contact us before ordering and we will confirm whether we can ship to you.

My item arrived damaged. What should I do?

Photograph the packaging and the item, then email the photos to ozisbrand@gmail.com with your order number. Report shipping damage as soon as possible and within 30 days of delivery, so that we can arrange a replacement or a refund.

Returns and warranty

Can I return a product?

Yes. OZIS products can be returned within 30 days. Orders placed through our Amazon Store are covered by Amazon’s standard return policy; for orders placed on ozis.io, contact us and we will arrange the return. See our Return & Refund Policy for the details.

What warranty do OZIS products carry?

OZIS inflatable products carry a 1-year manufacturer warranty against manufacturing defects. Email us your order number and photos of the issue and we will take care of it.

What if my product is faulty or the wrong item was sent?

Email ozisbrand@gmail.com with your order number and photos. If the fault is ours, we cover the cost of returning the item and will send a replacement or a refund.

Setup and care

Do OZIS inflatables include a blower?

Some OZIS inflatables have a built-in blower and inflate in under 2 minutes; others are supplied without one. The product page lists exactly what is included in the box, so please check it before ordering if a blower is essential for you.

How long does setup take?

Products with a built-in blower inflate in under 2 minutes. Allow extra time to position the inflatable, anchor or stake it down, and check it over before use.

How do I clean and store my inflatable?

Wipe the surface with a damp cloth and mild soap, let it dry completely, then fold and store it in a dry place out of direct sunlight. Always follow the instructions supplied with your product.

Are OZIS products suitable for schools and events?

Yes. OZIS products are built for families, schools, churches and community events, and are designed to be used again and again. Follow the capacity and safety guidance supplied with your product, and always supervise children while it is in use.

Payment and security

What payment methods do you accept?

See our Payment Method page for what is available on ozis.io and on Amazon.

Is checkout secure?

Yes. Orders on ozis.io are placed through an encrypted (SSL) checkout, and payment details are handled by our payment provider rather than stored on our website.

Still need help?

Email ozisbrand@gmail.com or use our contact page.

Last updated: September 18, 2026